Gift Card FAQ
How can I buy a gift card from
Simply select the gift card in the amount that you'd like and complete the checkout process here on our web site.
I'm ordering a gift card as a gift for someone else.
What will the presentation look like?
Physical gift cards
Physical gift cards are mailed in the carrier you select when adding the gift card to your cart. You can also include a personalized message with the gift card. This will be printed on the inside of the card carrier (not available on the free card sleeve due to space limitations) as well as the receipt that is included in the envelope.
E-gift cards
E-gift cards are instantly sent to the recipient's email address with an image of the e-gift card as it appears here on our web site. You can also include a personalized message with an e-gift card, which will appear in the body of the email to the recipient.
M-gift cards
M-gift cards are instantly sent to the recipient's mobile phone as an SMS text message, and will include the name of the business where the gift card can be used, as well as any personalized messaging you have added.
When can I expect to receive the gift card that I ordered online?
Physical gift cards
Physical gift cards usually ship within 24 hours, via USPS 1st Class Mail within the United States, and should arrive within 3-8 business days. However, you can select the shipping option of your choice on the checkout screen when you purchase a card.
E-gift and m-gift cards
E-gift and m-gift cards are delivered instantly, or at the delivery time selected when adding the card to your cart.
How can I check the balance of my gift card or merchandise credit card?
You can check your balance on the Gift Card Balance area of the site.
You can also call 1-888-303-1175 for balance information 24 hours a day.
Will I be able to use my physical gift card if the magnetic stripe is damaged?
You can use a gift card with a damaged magnetic stripe as long as the numbers on the card are legible, and the card's balance can be verified. Transactions can be processed manually by keying in the number on the card.
Can I reload my gift card?
Yes; to reload/add value to a gift card, simply purchase a card recharge as you would any other type of gift card. You will be prompted for the gift card number when adding the recharge item to your cart.